Gunnedah Diesel Service, 48 Conadilly Street, Gunnedah

Reviews

• Ron Mackintosh

  17.08.2018
  ★ ★ ★ ★ ★
  Over the last 10 years (2016), I have found Alan Marsh of Gunnedah Diesel Service to be very experienced in the repair of all types of petrol and diesel vehicles & machinery. However, I can understand the seemingly high cost of a single repair when not seeing the big picture. Yet, when one looks at the “track record” of a reputable business , (especially with unchanged management), such as Gunnedah Diesel Service, each individual experience is a part of its overall positive reputation.
  
  My experience: On 23rd Sept 2008 I left my Ford Transit diesel (odometer - 141,693km) with Gunnedah Diesel Service for various engine repairs. Since then I have often asked Alan to professionally diagnose some stubbornly elusive faults. For the last 10 years I have personally experienced how Gunnedah Diesel Service actively endeavours to save their customer’s money. Yet at the same time, Alan never lets me remain uninformed about any existing or potential hidden problems that could impact on the reliability of my Ford Transit. He always gives me all of the relevant facts along with various options so that I may decide on the priority of needed repairs. This is extremely helpful to me because since I have been performing most of my own mechanical repairs (on my various vehicles) since 1977, I understand the logic and honesty in his clear explanations. My technical knowledge (about my vehicles) thus learned from Alan, has greatly benefited my ability to manage maintenance on our fleet of 3 vehicles. In fact I consider his explanations as being worth $100s (i.e. if I had to pay for it elsewhere).
  
  Example: In 2009 when our Transit remained in “limp mode” for some weeks and was unable to travel more than 80kph! After spending some hours inspecting the vehicle, the Ford dealer in Tamworth subsequently advised us to spend $3,000 plus labour to replace the whole diesel injection pump. However, Alan (Gunnedah Diesel Service) simply replaced the “shut-off plunger” inside the injection pump, which completely fixed the problem! I then realised that Alans expertise and experience with diesel injection pump repairs and overhaul is hard to beat. In fact, I doubt whether this 1999 model Transit van (now with 220,500km) would be still on-the-road (serviceable) if it wasn’t for Alan’s on-going excellent vehicle repair-skills.
  
  Alan’s Strengths are:
  • Honesty especially with customers. Alan’s Godly qualities are clearly seen.
  • Conscientiousness - He looks [from the customer’s point of view] at the consequences of how he does what he does, not just looking at the problem at hand, in isolation.
  • Expertise - Alan keeps up-to-date with latest automotive technology.
  • Communication - Alan clearly explains related problems (that are causing or caused by) current vehicle faults.
  • Cost Calculation: Alan offers the option to pay for only the work performed by the hour, instead a quoting up-front also for all unknowns.
  Disadvantages:
  • Cost discounts are not usually offered.
  
  Interesting Sayings:
  • Initial appearances deceive many.
  • You can’t read a book by its cover.
  • Ignorance is bliss.
  • Think before you speak.
  • It isn't what you do, but how you do it.
  • Egotism is the art of seeing in yourself what others cannot see.
  • Definition of Impartiality: Inability to extract personal advantage from taking either side of a controversy.
  • Integrity without knowledge is weak and useless, and knowledge without integrity is dangerous and dreadful.
  • The pen is mightier than the sword.
• Matthew Fleming

  20.03.2018
  ★ ★ ★ ★ ★
  I had a great experience with Diesel care. I was on the way to Cape York and the injector pump went on my 4WD. The team worked extremely hard (overtime) to not only get the part in but replaced within a very short time. Knowledgeable, professional and went over and beyond to get me back on the road to meet the family. If your diesel needs attention - this is the place to take it!
• Summer Pask

  08.02.2018
  ★ ☆ ☆ ☆ ☆
  I would not recommend this business to anyone! Actually I would tell you to completely avoid them. They have ripped me off and tried to charge me over over $5000 for my car when it was still in pieces and not even running! I threatened to take them to court that is the only reason they released my car! And when I spoke to fair trading they already had already dealt with them many times, they told me he's not a bad man just a rip off, couldn't believe what I was hearing! Avoid this business!!

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